We offer FREE SHIPPING to US customers on all orders over $50.00 otherwise shipping is $5.95. Beauty Cafe ships USPS Priority Mail which takes 3 to 4 days. Your final invoice total AFTER any Gift Certificates, Coupons, Special Offers or Discounts must be over 50.00 to receive the FREE SHIPPING. Orders are processed within 24 hours of being placed, Monday through Friday and occasionally on Saturdays.

Orders being shipped to a different name/address other than the card holder require Signature Confirmation. Orders over $100.00 require a Signature Confirmation and you may waive the SIgnature Confrmation by sending an email to customerservice@beautycafe.com after placing your order with your order number and accepting all responsibility for the delivery of your item. Please note Signature Confirmations will not be waived for shipments to non-billing address. 

The Beauty Cafe strives to provide our Customers with the best Customer Service possible. To ensure this, we have the following policy regarding Returns/Exchanges. We suggest you read this before you place any order with us and contact us if you have any questions, prior to placing your order.

Returns + Exchanges

The Beauty Cafe will accept returns/exchanges within 14 days of receipt of your shipment from us under the following guidelines.

To ensure the quality of the products that we offer our customers,  Beauty Cafe DOES NOT accept any returns on Fragrances or items of a Cosmetic or Skin Care Nature. Items on sale or clearance are not eligible for refunds or exchanges. Items must be returned unopened or unused and in sellable condition.

If you have an item that you wish to return/exchange, please contact us within 14 days of receipt of your item. You will be provided with an RMA number for your return. The RMA number must be on the top of the box with the address label. Returns must be sent Insured and Signature Confirmation to ensure that we do receive your return. Boxes sent to the Beauty Cafe without an RMA number will be refused upon delivery and returned back to you, at your expense. We are not responsible for any returns that are not shipped according to our policy. Please note: any item returned/exchanged that is been found to have been opened/discharged will be subject to a 15% restocking fee. Shipping fees back to the Beauty Cafe on Returns/Exchanges are at the Customer's Expense, unless the item was sent in error or damaged upon arrival.

Items returned without a receipt will be issued a Beauty Cafe Credit (Gift Certificate) good for future purchases from the Beauty Cafe. Shipping charges will not be refunded. Orders that qualified for free shipping will have applicable shipping charges deducted from the refund.   

While the Beauty Cafe staff strives to offer excellent Customer Service and Quality Control, we are human and occasionally do make mistakes. In the event that we totally goof on an order, please contact us within 24 hours of the acceptance of your shipment to notify us of the error. We will ship you the correct item along with a return shipping label with an RMA number on it. Shipping the corrected item to you and the return item is at Beauty Cafe's expense.

If your package arrives damaged, please contact us within 24hours of your shipments arrival. Please do not destroy the box that your item arrived in and do not throw away the broken items. Please hold on to them for further instructions. Email us indicating what has happened and the damage that incurred. We will then issue you an exchange along with a Return Shipping Label for your damaged item along with any items that may have been damaged due to any breakage/leakage. In lieu of returning the damaged items to us we may request that you send us a photo of the broken/damaged item, including packaging. Items not returned to us in their current condition will not be eligible for a Exchange. You may hear from our Insurance company to verify the damage. Refunds are not issued on damaged goods, we will be happy to reship your order to you.