back orders + preorders

It is the Beauty Cafe's Policy that we do not charge your Credit Card until your item is processed for shipment. The exception is if you pay via Paypal, in this instance you will be notified that we are in a back order situation and will be offered to either keep the back order or to have us refund your PayPal Account.

Backordering & Preordering:

Backordering--We keep a large inventory at the Beauty Cafe...However, upon occasion our suppliers can't always get our shipments in time, or they are out of stock on items, so we occasionally do run into a back order situation. If this happens, you will be notified via email within 24 hours of your order being placed. Depending on your order and when we expect the backorder item to ship, we will ship out the other items in your order. Backordered items under 25.00 will be cancelled.

Backordered items that arrive in less than 30 days will be automatically shipped to you upon their arrival at Beauty Cafe. For backorders that have extended beyond our 30 days, we will email you to verify if you still wish to have the merchandise sent to you. We will not ship the item until we have received your confirmation. You are not charged for items that do not ship, so you will not be charged for the backordered items until they are physically ready for shipment. We do not charge for shipping on back ordered items that were originally eligible for Free Shipping.

Preordering--upon occasion we receive information from our vendors that there is a new product coming. We will send out emails to our mailing list customers to let them have first availability of these items before we place them on the web site. Example, a fragrance is due in March and not made public. We can pre-sell it beginning in February to our customers and they will have it before the rest of the public will. Your Credit Card will not be charged until we ship your preorder item.

Authorized Retailer:

Beauty Cafe is honored to be an authorized retailer for all the product lines that we carry. By being "authorized," this means that we work with the original vendors, importers and distributors to provide you with the authentic product lines that they represent. We are not a discounter or a Clearing House. We do not sell "grey market" goods and we also do not purchase items from unknown or un-reputable sources. Our product inventory is on a high-turnover rate, so that you know that your purchases with us are from fresh inventory, not items that have been sitting on someone's shelves for years before selling off to discounters.