RETURNS/EXCHANGES
The Beauty Cafe will accept returns/exchanges within 14 days of receipt of your shipment from us under the following guidelines.

To ensure the quality of the products that we offer our customers, the Beauty Cafe DOES NOT accept any returns on Fragrances or items of a Cosmetic or Skin Care Nature.

We offer a sample package of the fragrances that we carry so that you can try a fragrance before you actually purchase it.

Items on sale or clearance are not eligible for refunds or exchanges.

If you do have an item that you wish to return/exchange, please contact us within 14 days of receipt of your item. You will be provided with an RMA number for your return. The RMA number must be on the top of the box with the address label. Returns must be sent Insured and Signature Confirmation to ensure that we do receive your return. Boxes sent to the Beauty Cafe without an RMA number will be refused upon delivery and returned back to you, at your expense. We are not responsible for any returns that are not shipped according to our policy. Please note: any item returned/exchanged that is been found to have been opened/discharged will be subject to a 15% restocking fee. Shipping fees back to the Beauty Cafe on Returns/Exchanges are at the Customer's Expense, unless the item was sent in error or damaged upon arrival.

As per the request of our Credit Card Merchant Company, refunds will be issued in either Beauty Cafe Store Credit (Gift Certificate) or Beauty Cafe Company Check, We will no longer issue refunds to Credit Cards. Items returned without a receipt will be issued a Beauty Cafe Credit (Gift Certificate) good for future purchases from the Beauty Cafe. Shipping charges will not be refunded, this includes orders that qualified for Free Shipping. Your refund will reflect the return purchases, less our cost of shipping the original order to you.

Special order items or items offered for presell that are cancelled prior to shipping are subject to a 15% restocking fee. Items cancelled during shipping and refused upon delivery will be credited back for the merchandise, however, we will not refund the shipping charges, including orders that qualified for Free shipping.

WRONG ITEM SHIPPED/DAMAGED MERCHANDISE
While the Beauty Cafe staff strives to offer excellent Customer Service and Quality Control, we are human and occasionally do make mistakes. In the event that we totally goof on an order, please contact us within 24 hours of the acceptance of your shipment to notify us of the error. We will ship you the correct item along with a return shipping label with an RMA number on it. Shipping the corrected item to you and the return item is at Beauty Cafe's expense.

If your package arrives damaged, please contact us immediately for further instructions. Please do not destroy the box that your item arrived in and do not throw away the broken items. Please hold on to them for further instructions. Email us at customer service indicating what has happened and the damage that incurred. We will then issue you an exchange along with a Return Shipping Label for your damaged item along with any items that may have been damaged due to any breakage/leakage. Items not returned to us in their current condition will not be eligible for a Exchange. You may hear from our Insurance company to verify the damage. Refunds are not issued on damaged goods, we will be happy to reship your order to you.